Support

A source has to be uploaded, have its text extracted, and then be indexed before you can ask questions about it. Large PDFs take longer. If it has not finished after a few minutes, check your connection, then delete the source and add it again. If it fails a second time, email us the file name and roughly how big it is.

The most common cause is a scanned PDF — pages that are really images with no selectable text. The App recognises text in images where it can, but a low-quality scan, handwriting or an unusual language may not come through. Try a higher-quality scan, or paste the text in directly as a text source.

Answers are generated by AI models and can be wrong even when they cite a source and sound confident. Treat the App as a study aid, not an authority, and check anything important against the original. If a specific answer is badly off, send it to us — those examples genuinely help us improve the prompts.

The App interface is in English. You can add sources and ask questions in many other languages, since the underlying models are multilingual, but quality is highest in English and varies by language.

Credits are spent when you generate something — a quiz, a summary, an audio overview and so on. Free accounts get a limited allowance. A subscription includes a larger allowance; the exact amounts are shown in the App before you purchase. Credits have no cash value and cannot be transferred between accounts.

Subscriptions are billed by your app store, so they are cancelled there, not through us.

On iPhone

• Open the Settings app
• Tap your name at the top
• Tap Subscriptions
• Select Notes Maker LM and tap Cancel Subscription

On Android

• Open the Play Store app
• Tap your profile icon, then Payments & subscriptions → Subscriptions
• Select Notes Maker LM and tap Cancel subscription

You keep access until the end of the period you have already paid for. Note that deleting the App does not cancel a subscription.

Open the subscription screen in the App and tap Restore purchase — this re-checks your Apple ID or Google Account for an active subscription. Make sure you are signed in with the same store account you purchased with, and with the same Notes Maker LM account. A subscription belongs to the store account that bought it and to the Notes Maker LM account it was first applied to; if those have got out of step — for example you bought on one Notes Maker LM account and are now signed into another — the App will tell you so rather than charging you twice. If it still does not appear, email us the date of purchase and we will look into it.

Refunds are handled entirely by the store you bought from — we have no ability to issue them. On iPhone, request one at reportaproblem.apple.com with the Apple ID you purchased with. On Android, use Google Play’s refund request with the Google Account you purchased with. If the problem was on our side, email us too and we will support your case. Consumers in the EU, UK and elsewhere keep their statutory refund and withdrawal rights in full.

Any active subscription removes ads.

In the App, go to Settings → your profile → Delete Account. This permanently deletes your profile, every notebook, every source file, your chat history and all generated outputs. It cannot be undone, and deleting the App from your phone is not the same thing.

An active subscription is not cancelled by deleting your account — cancel it separately through Apple or Google Play first. If you cannot access the App, email us from the address on your account and we will delete it for you. Full instructions are on the account deletion page.

Tap Forgot password on the sign-in screen and enter your account email. Check your spam folder if the reset email does not arrive within a few minutes, and make sure you are using the exact address you registered with.

Your notebooks are private to your account, and the App has no sharing features. Your content is not used to train AI models, and we do not sell it. The full detail of what is collected and who processes it is in the Privacy Policy.

Notification categories are in the App’s Settings, with the master switch in iOS Settings → Notifications or Android Settings → Apps → Notes Maker LM → Notifications. Ad consent can be reopened from the privacy options in the App’s Settings on either platform. Tracking permission is an iPhone-only control, in iOS Settings → Privacy & Security → Tracking; on Android the equivalent is Settings → Privacy → Ads.

Notes Maker LM is built for phones: iPhone on iOS 16.6 or later, and Android phones on Android 10 or later. It is not optimised for iPad, Mac or Android tablets in this version.